Reporting and complaints can be made through all means including letters, phone calls, WeChat, email, visits, etc., advocating for real name reporting.
Contact persons for reporting and complaints: Li Baohua from the Group Supervision Department, Su Zhiheng from the Anti Counterfeiting Office
Report and complaint hotline: 0755-86252316, 0755-26980226
Report and complaint email: (internal email) SAMD@joincare.com 
(External email) joincaresamd@163.com 
Reporting and Complaint Address: Supervision Department or Anti Counterfeiting Office, Jiankangyuan Pharmaceutical Group Building, 17-2 Langshan Road, Nanshan District, Shenzhen, Guangdong Province

Livzon Group Complaint Reporting Channel